Urgent! Client Success Manager (Account Manager) Job Opening In Auckland – Now Hiring Firefly Digital Limited
NOT YOUR AVERAGE CLIENT SUCCESS MANAGER.
We're a digital agency, looking for a CSM with a difference at Firefly Digital.
YOU'RE AMBITIOUS.
SO ARE WE.
Don't stand out.
Don't rock the boat.
These are words you will never hear at Firefly.
In a few short years we've grown to become one of New Zealand's top digital marketing agencies.
Now we need a Client Success Manager who's fuelled by the same kind of ambition.
You'll be in charge of managing our client portfolio and delivering the kind of results that make marketers sit up and take notice.
And you'll have fun doing it.
Requirements
THIS IS WHAT YOU'LL BE DOING
YOUR RESPONSIBILITIES
Prepare monthly internal and client performance reports using third-party integrations, software and tools:
Meet with your book of client partners monthly and act between our specialists and your clients, giving high-level digital marketing feedback and strategy.
Deal directly with clients through email, phone and video calls.
Liaise with Firefly suppliers to enhance client campaigns and understand systems and processes around these.
Project manage the onboarding of new clients using Firefly processes.
Work with internal specialists to manage multiple accounts and troubleshoot any issues.
Oversee campaign performance, identify, recommend and implement improvements.
Track all incoming support requests and facilitate through to resolution.
Advertising budget management.
Regular improvements to systems and processes.
Relay information to the team after client meetings and making sure they are implemented on a timely basis.
Keep the client file in the CRM and project management tool up to date.
Identify opportunities for further Firefly services the client can capitalise on.
THIS IS WHO YOU ARE
YOUR QUALIFICATIONS
Everything you've done so far has been leading up to this point.
You have excellent organisational skills, you're ambitious, and you're a fast learner.
Here are some of the other qualities you'll bring to the CSM role:
Effective time management, as well as the ability to stay organised with the workload, multiple tasks and deadlines.
Excellent communication is a must.
You must be a confident, proactive and forward-thinking leader who thrives in client meetings, presentations and discussions.
Timely responses to clients.
Passionate about seeing clients succeed in the online space.
Ability to multi-task, handle pressure, changing priorities and deadlines.
The desire to learn, grow and improve with the firefly team.
At least three years' experience in the digital marketing world.
Proficient in Microsoft Office – Word, PowerPoint, Excel, or G-Suite.
Firefly is a close-knit team with a company culture that celebrates success.
Grow with our company, as we take on more team members and your career can quickly advance as you become a senior member.
Benefits
SAY GOODBYE TO BORING
A WORKPLACE WITH A DIFFERENCE
Come to work with us in one of New Zealand's most vibrant workspaces.
BizDojo in Takapuna is where you'll find a bunch of thriving start-ups, business service providers and some damn fine food and beverage outlets.
Did we mention Friday evening social drinks so you can connect with your Firefly colleagues?
WE BELIEVE WORK SHOULD BE FUN
Our philosophy is simple: Give 100% and enjoy the ride.
That's why working at Firefly comes with monthly team dinners and outings, plus Friday evening drinks with your fellow Firefly colleagues.
LIFESTYLE
Yoga and mindfulness classes, use a professional coffee machine and beanbag to zone out in front of our sweeping views of Rangitoto.
Management gurus call this work-life balance.
We call it everyday life at the BizDojo.
Whether you like to sit, stand or stretch out to get your best work done, we've got your back (or bum), with a range of furniture and seating options.
COMMISSION
You will be on a rewarding commission structure.
OTHER
Tools for the role provided including Mac Book Pro, iPhone and car park.
#J-*****-Ljbffr
✨ Smart • Intelligent • Private • Secure
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Unlock Your Client Success Potential: Insight & Career Growth Guide
Real-time Client Success Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Success in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1069 jobs in New Zealand and 138 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Client Success roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Firefly Digital Limited is currently hiring and seeking a Client Success Manager (Account Manager) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Client Success Manager (Account Manager) Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Firefly Digital Limited adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Client Success Manager (Account Manager) Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Client Success Manager (Account Manager) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Client Success Manager (Account Manager) interview at Firefly Digital Limited, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Firefly Digital Limited's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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