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Client Services Manager Job Opening In Auckland – Now Hiring Findex


Job description

Do you thrive on delivering outstanding client service while guiding a team to operational excellence?
We're seeking a Client Services professional to play a pivotal role in ensuring quality and consistency of service across our dedicated Client Teams.As a central link between clients, Partners, and internal service teams, you'll be accountable for end-to-end client service outcomes—enhancing responsiveness, efficiency, and overall client satisfaction.
This is an exciting opportunity for someone who thrives on building strong relationships, driving team performance, and making a real impact on the client journey.Please note: Internally we call this position Client Associate.What you'll do:Be the first point of contact for a defined portfolio of clients, strengthening relationships and improving responsiveness.Lead, mentor, and manage a Client Service team, ensuring timely and accurate delivery of services.Play a pivotal role as a liaison between Partners and Client Teams.Ensure compliance and streamline processes to improve efficiency.Champion client onboarding, streamline workflow management, and ensure timely and accurate billing processes.Proactively identify opportunities to improve processes and elevate the client experience.What we offer at FindexA competitive salary, Kiwisaver + Health Insurance.An active social club and collaborative team environment.Clear career development pathway and ongoing training support.Employee Assistance Program to support wellbeing and work-life balance.Reward & Recognition program celebrating your achievements.What we're looking for:Proven experience in a client-facing or administrative role, ideally within professional services.Demonstrated leadership experience, with proven ability to coach and inspire others.Strong relationship-building skills, with a client-first mindset.Organised, proactive, and confident in managing competing priorities.Proficient in technology, with intermediate to advanced MS Office skills.A problem-solver who thrives in a collaborative, team-focused environment.Findex is an equal opportunity employer.
We value diversity and are committed to creating an inclusive environment for all employees and encourage applications from candidates with a variety of strengths, backgrounds and experiences.Note for Recruitment Agencies: This role is being managed by Findex Talent Acquisition and we will not accept unsolicited resumes/applications from Recruitment Agencies.
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Unlock Your Client Services Potential: Insight & Career Growth Guide


Real-time Client Services Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Client Services in Auckland, New Zealand, highlighting market share and opportunities for professionals in Client Services roles.

1980 Jobs in New Zealand
1980
471 Jobs in Auckland
471
Download Client Services Jobs Trends in Auckland and New Zealand

Are You Looking for Client Services Manager Job?

Great news! is currently hiring and seeking a Client Services Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Findex adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Client Services Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Client Services Manager?

Key qualifications for Client Services Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Client Services Manager?

To improve your chances of getting hired for Client Services Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Client Services Manager Job Success

Findex interview tips for Client Services Manager

Here are some tips to help you prepare for and ace your Client Services Manager job interview:

Before the Interview:

Research: Learn about the Findex's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Client Services Manager interview at Findex, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Findex's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Client Services Manager Positions

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