Channel Operations Lead: Self-Service – Fixed Term until December 2026
Location: Anywhere in New Zealand
What You’ll Do
- Leading complex projects — including nationwide ATM upgrades, capability enhancements, and hardware rollouts — with multiple internal and external stakeholders.
- Managing the self-service network, ensuring optimal performance, uptime, and vendor accountability.
- Driving operational excellence, including process improvement, risk mitigation, and compliance.
- Leading a high-performing team of Self-Service Analysts, fostering a culture of customer focus and continuous improvement.
- Overseeing financials, including capex tracking, budget management, and cost optimisation.
- Engaging vendors and industry partners, ensuring service levels and contractual compliance.
What You’ll Bring
- 5+ years’ experience in project and operational management, ideally in a banking or technology environment
- Proven ability to lead large-scale infrastructure projects with multiple stakeholders
- Strong background in vendor management, contract negotiation, and SLA/KPI oversight
- Experience managing a self-serve network (ATM or similar)
- Technical knowledge of self-service devices and channels (preferred)
- A collaborative leadership style and a passion for delivering results
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