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Urgent! Centralised Monitoring And Support Agent Job Opening In Auckland – Now Hiring National Storage
Centralised Monitoring and Support Agent
About the Role:
We are looking for a
customer-focused, sales-driven, conscientious
individual to join our team as a Centralised Monitoring and Support Agent (CMS Agent) at our Auckland office in
Newmarket
.
Reporting directly to the NZ Contact Centre Manager, you will play a critical role in safeguarding our storage centres and ensuring the security and peace of mind of our customers.
In this role, you will be the first line of defence, quickly identifying and responding to security issues while collaborating with customers, on-site teams, and external security providers.
Your
proactive approach and attention to detail
will be essential in maintaining a secure environment for both customers and staff.
Additionally, you will handle sales and service calls during peak times, ensuring exceptional service and security.
Shift Hours:
Friday to Tuesday: 12am midnight - 8:30am (RDO Wednesday, Thursday)
Training Hours:
Training week 1: Mon-Fri 9.00am to 5.30pm (Weekend off)
Training week 2: Mon-Fri 7.00pm to 3:30am (Weekend off)
Week 3: Fixed roster begins
Key Responsibilities Include:
Respond to customer and centre inquiries across phone, email, and webchat in a professional and timely manner.
Identify and address potential security concerns using internal and external resources.
Maintain accurate logs and customer records in line with company policies and procedures.
Provide high-quality customer service, delivering general information and advice while meeting customer needs.
Manage customer escalations and complaints, ensuring proper direction or escalation to relevant departments, and achieve sales targets and call quality standards.
About You:
Strong Customer Service/ Sales/ Contact Centre background with experience.
Building relationships comes naturally to you and is matched with a passion and interest for helping people, identifying issues and taking ownership.
You have excellent written and verbal communication skills with the ability to be empathetic and professional.
You thrive when working in a team environment but can also work autonomously.
You have a motivated and proactive approach to your role and are a team player
Have strong communication skills and computer literacy.
Ability to multitask across multiple computer applications.
About Us:
It's an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader within Australia and New Zealand for all things storage.
Established in ****, National Storage is one of Australasia's largest self-storage providers, tailoring self-storage solutions in 270+ storage centres across Australia and New Zealand.
With a strong growth strategy in place, we aim to remotely monitor the security of our storage locations, respond to customer enquiries, and identify and respond to security escalations and events.
Benefits of Working with Us:
Permanent role with an industry leader and ASX 200 listed company
Structured training with a continued focus on development
Generous company paid parental leave
Discounts on a range of storage services including units and merchandise
Unique wine offers and discounts through our subsidiary company Wine Ark
24-hour wellbeing support for you and your family through our Sonder partnership
Reimbursements for approved wellbeing services under our WellNS Wallet Program
Exclusive discounts on a range of leading retailers, hotels, restaurants and more
Ability to earn referral incentives
Please be aware that applicants may need to undergo pre-employment checks, including reference, medical, and, with consent, police background checks.
Having a criminal record does not automatically disqualify you from applying; each application will be reviewed individually.
Only candidates with the right to work will be considered for this position.
This role is being filled directly by National Storage, so agency submissions will only be considered if requested.
#J-*****-Ljbffr
✨ Smart • Intelligent • Private • Secure
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Unlock Your Centralised Monitoring Potential: Insight & Career Growth Guide
Real-time Centralised Monitoring Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Centralised Monitoring in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 299 jobs in New Zealand and 22 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Centralised Monitoring roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! National Storage is currently hiring and seeking a Centralised Monitoring And Support Agent to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Centralised Monitoring And Support Agent Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at National Storage adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Centralised Monitoring And Support Agent Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Centralised Monitoring And Support Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Centralised Monitoring And Support Agent interview at National Storage, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the National Storage's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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