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Central Processing Officer Job Opening In Auckland – Now Hiring Ministry of Social Development

Central Processing Officer

    New Zealand Jobs Expertini Expertini › New Zealand › Jobs › Auckland › Information And Record Clerks › Central Processing Officer

Job description

  • Fixed Term until June 6, Full time .

    hours per week

  • Mangere location

  • Starting Salary: $,.

    with annual progression

  • Start Date: Monday January 6
     

    • We have a unique role in supporting New Zealanders that touches the lives of most people at some point in their life's journey.

    We do a lot of different things, and we're proud that we play a very important role in people’s lives every day.

    This is an important role.

    Every action you take impacts lives.

    Simply put, people count on us.

    We help New Zealanders become safe, strong, and independent.

    What you'll be doing | He aha tāu e mahi ana

    You’ll help many people every day by delivering an end-to-end service including the assessment, processing, and review of client information.

    You’ll provide essential financial assistance support for clients and their whānau.

    In addition to your processing responsibilities, you’ll engage in client service through outbound phone calls.

    Your excellent conversational skills will enable you to complete outbound calls and can talk to MSD clients.




    Our team is responsible for many different work areas such as the processing of online income declarations updating clients’ change in circumstances, managing requests for information from other government agencies like IRD & NZ Police, processing reviews, and processing online applications for income support.




    We provide a positive and progressive work environment, where we all support each other to achieve excellent outcomes for clients.

    Our modern training approach ensures you’ll receive plenty of support to succeed in your role.

    Position Description | He Whakaahuatanga Tūnga

    A copy of the position description can be found here:

    What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū

  • You're a fast learner who enjoys handling complex information.

  • You're professional, full of energy, and great at interacting and negotiating with clients over the phone, always keeping their needs in mind.

    Your ability to lead conversations with empathy and sensitivity will contribute to creating a positive experience for clients.

  • Success-driven, you love getting positive results.

    Using computer systems comes easy to you, and you're happy to take responsibility for your work and help your team succeed.

  • You're adaptable and open to change and like to learn from it, which makes you a flexible person.

  • You're confident handling financial information and are accurate when entering it into computer systems.

  • You work efficiently, are detail-oriented, and a sound decision-maker.

    • What's in it for you | Nōu te rourou

  • A full induction and training plan.

  • Capability development framework to support your career aspirations with us.

  • Lots of practical wellbeing support, like Employee Assistance Programme (EAP).

    As our vision is to have a workplace where everyone has a sense of purpose and feels supported.

  • We support our people to engage in Te Reo and tikanga Māori and will recognise an employee’s competence in Te Reo by payment of an allowance (based on proficiency).

  • Staff discount on Southern Cross Health Insurance.

  • Vision care subsidy service towards your costs of eye tests, glasses, and contact lenses.

  • Be part of a forward-thinking environment with support to help you thrive and make a real impact.

    • How to Apply | Me pēhea te tuku tono

  • What are your key strengths and skills, and how will you apply them to this role?

  • How do you ensure a positive customer/client experience every time?

  • Describe how you go about learning the procedures and policies that you need to adhere to in a new role?

  • How do you ensure you retain and apply what you’ve learned?
     


    • Note: Your responses to the application questions are essential to our assessment process.

    All applications must be made online.

    Important Information:

    To be eligible for this position, you must be a New Zealand or Australian Citizen or a New Zealand Permanent Resident at the time of application.

    Key Recruitment Dates:

  • Applications close: .pm Friday October 5

  • Shortlisting: from Monday 3 November 5

  • Applications that are shortlisted will be required to complete online testing, as part of the assessment process.

  • Start date: Monday, January 6
     

    • Salary range: $,.

    - $,.
     


    The starting salary within this range will depend on relevant skills, experience, and other factors.

    While a typical starting salary is $,., each candidate will be assessed on merit.

    Internal MSD Employees – please apply through your myHR portal at work.

    This will ensure that your myHR employee profile is visible as an internal candidate.

    Joining us | Ko te hono mai

    Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

    We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment.

    We work together to make a difference for communities while doing the right thing with integrity.

    We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

    Required Skill Profession

    Information And Record Clerks


    • Job Details

    Unlock Your Central Processing Potential: Insight & Career Growth Guide


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    512 Jobs in New Zealand
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    77 Jobs in Auckland
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    Are You Looking for Central Processing Officer Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ministry of Social Development adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying New Zealand laws and regulations

    What Is the Average Salary Range for Central Processing Officer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Central Processing Officer?

    Key qualifications for Central Processing Officer typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Central Processing Officer Job Success

    Ministry of Social Development interview tips for Central Processing Officer

    Here are some tips to help you prepare for and ace your Central Processing Officer job interview:

    Before the Interview:

    Research: Learn about the Ministry of Social Development's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Central Processing Officer interview at Ministry of Social Development, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ministry of Social Development's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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