Overview
Join a small and friendly Inbound Call Centre team as a Customer Support Representative in a challenging and rewarding role with structured hours.
Full time permanent role, 8am to 4.30pm Mon to Fri.
North Shore Auckland location; Penrose office.
Training provided.
Friendly team with good phone and computer skills required.
Work from home opportunity – seeking appointment setters to assist with booking demonstrations of SmartLab with primary and secondary schools.
See also: We are not engaging any recruitment agencies for this role, so please apply directly.
We are a leading global provider in pharmaceuticals and healthcare products with a supportive culture and opportunities to grow within a dynamic team.
Responsibilities
- Be the go-to support in our contact centre—manage requests, reports & client changes while growing your skills in a supportive team.
- Provide Support, QA, reporting and client services across multiple clients (varied daily tasks).
- Deliver outstanding customer support and build meaningful connections with clients and customers.
- Participate in training and development opportunities to advance within the company.
Qualifications
- Strong telephone and computer skills; ability to work in a fast-paced environment.
- Experience in customer service or call centre environments is desirable.
- Good communication and problem-solving abilities; comfortable using reports and client data.
- Willingness to work standard hours (Mon–Fri) in the specified location; remote work opportunities may be available for certain roles.
Benefits
- Competitive pay with a supportive team culture.
- 50% public transport subsidy.
- Genuine career progression opportunities—we love to hire from within!
- Training provided and opportunities to grow in support, QA, reporting and client services.
- Flexible and varied work with multiple clients and ongoing learning.
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