We are hiring an assistant system analyst for our Programme.Operations.Digital (P.O.D) department.
This role involves providing initial technical support, performing routine administrative tasks, and assisting senior engineers with troubleshooting and maintenance for GPConnect, one of the top clinic management systems with EMR module.
It is widely used by private GPs under a paid subscription model.
Role & Responsibilities
Technical Support
Collate alerts and metrics from monitoring tools to detect issues
Respond to issues reported via support channels and perform initial assessment on severity, responding according to established processes
Track and follow through any unclosed incident
Communication Skills
Understand an issue and guide users
Translate technical issues and share solutions to non-IT individuals in simple understandable language
Requirements
Minimum: Diploma or equivalent in IT, Computer Science
Technical knowledge: Experience in support applications, familiar with Microsoft Windows, hardware (desktop/laptop, printer), remote support tools
Strong communication skills (verbal and written) – polite, empathetic, patient
Strong problem-solving and analytic skills
Domain knowledge in health care is an advantage
1–2 years experience working as application support
Willing to work in shift or on-call rotation when required
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