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Assistant Manager - IT Production Support (NGEMR) Job Opening In Queenstown – Now Hiring Synapxe


Job description

This role will oversee IT production maintenance support.

The candidate will demonstrate the ability to work with a team that is responsible to ensure seamless service delivery in a fast-paced environment.

This role combines technical expertise, leadership, and process management to manage regular maintenance schedule, drive production tickets resolutions, and ensure operational efficiency.

The role also includes ongoing professional development staying up-to-date with the latest software releases and patches.

A key requirement is certification in a Commercial Off-The-Shelf (COTS) product (Epic) suite relevant to the role, as well as a proven track record in maintaining production systems to ensure optimal performance.

Training and certification for the product will be provided.

Role & Responsibilities

  • Ensure the availability, reliability, and performance of production environments
  • Coordinate the resolution of high severity production issues by directing the appropriate support teams, and ensuring timely and accurate updates are provided to the incident reporting team, users, and senior management.

    This includes providing regular, clear, and actionable status reports at each critical stage of the incident, ensuring stakeholders are informed of progress and resolution efforts in a timely manner
  • Troubleshoot, resolve, and escalate critical production issues, ensuring timely resolution within service level objectives
  • Perform root cause analysis, lessons learned on issues and collaborate with internal teams to implement long-term fixes
  • Lead the triage of production incidents, driving resolution and ensuring customer satisfaction
  • Lead and manage planned maintenance activities such as product release updates, resilience testing exercises
  • Stay current with product updates and patches, gaining certifications on COTS products to maintain expertise in relevant technologies
  • Participate in bug fixing as part of professional development, enhancing technical skills and contributing to product stability
  • Collaborate with build team to apply fixes and enhancements to the production environment while ensuring minimal disruption
  • Maintain in-depth knowledge and expertise in relevant COTS products and how they are integrated into the production environment
  • Lead efforts to implement product upgrades, patches, and new features in alignment with company and industry standards
  • Work closely with vendors technical services and internal build teams to resolve product-related issues and ensure optimal configuration

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 6-8 years of experience in IT production maintenance support
  • Proven experience in managing service tickets, meeting SLAs, and working with technical teams in a fast-paced environment
  • Strong troubleshooting, problem-solving, and analytical skills
  • Proven team player with good communication and interpersonal skills to collaborate with internal stakeholders and vendors
  • In-depth knowledge of ITIL processes and best practices, particularly in incident management and SLA monitoring
  • Proficiency in system monitoring, ticketing systems, and issue tracking tools (e.g., ServiceNow)
  • Ability to adapt quickly to new technologies and products while maintaining high service standards
  • ITIL Foundation certification is a plus

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Required Skill Profession

It Management & It Project Management


  • Job Details

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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide


Real-time Assistant Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Manager in Queenstown, New Zealand, highlighting market share and opportunities for professionals in Assistant Manager roles.

20428 Jobs in New Zealand
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Are You Looking for Assistant Manager IT Production Support (NGEMR) Job?

Great news! is currently hiring and seeking a Assistant Manager IT Production Support (NGEMR) to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Synapxe adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying New Zealand laws and regulations

What Is the Average Salary Range for Assistant Manager IT Production Support (NGEMR) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Queenstown. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Assistant Manager IT Production Support (NGEMR)?

Key qualifications for Assistant Manager IT Production Support (NGEMR) typically include It Management & It Project Management and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Assistant Manager IT Production Support (NGEMR) Job Success

Synapxe interview tips for Assistant Manager   IT Production Support (NGEMR)

Here are some tips to help you prepare for and ace your Assistant Manager IT Production Support (NGEMR) job interview:

Before the Interview:

Research: Learn about the Synapxe's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Final Thought:

To prepare for your Assistant Manager IT Production Support (NGEMR) interview at Synapxe, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Synapxe's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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