Assistant Manager - Demand Management (Master Planning Office)
Synapxe is the national HealthTech agency inspiring tomorrow's health.
The nexus of HealthTech, we connect people and systems to power a healthier Singapore.
Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere.
Reimagine the future of health together with us at
Dashboarding and Reporting
Able to analyse large datasets, experience with data models and develop
Reporting/visualization through Business Intelligent tools such as Power BI, Tableau, Service Now etc
Develop and maintain dashboards, reports, and analytics for stakeholders across the organization
Gather and analyse business requirements to create meaningful data visualizations that drive business decisions
Collaborate with other teams to ensure data quality and consistency
Identify areas for improvement in existing reporting processes and work to enhance data accuracy and reporting efficiency
Provide training and support to end-users on reporting and analytics
Analyse portfolio budget and resource supply vs demand management for business prioritization on IT programs and projects delivery
Stay up to date with industry trends and emerging technologies in the analytics and visualisation/analytics tools space
Demand Management
Assist to drive the demand management process and manage operations to ensure effective allocation or resources, prioritization of work and delivery of business objectives
Assist to provide central planning guidance taking into consideration overall resource envelop, budget envelop and tech Roadmap alignment.
Collaborate with cross functional teams and stake holders to gather data and input necessary for effective planning
Analyse and interpret complex data to drive business decisions and identify areas of improvement
Assist to conduct regular reviews of planning processes, suggesting improvements for efficiency and effectiveness
Assist to create and manage communication plans.
Co-facilitate workshops and training sessions to build awareness and understanding of the work planning process
Requirements
5+ years working in internal IT strategy, business planning or related role.
Experience in healthcare industry is an advantage
Bachelor's Degree in Computer Science, Information Systems, Business Administration, Finance, Economics or a related field
Strong organizational skills to plan and execute
Strong knowledge of data visualization tools such as Tableau, Power BI, or similar
Experience in Portfolio/Program Budget and Resource Data Analysis
Experience with BI Performance Analytics, Reporting, and Dashboards
Knowledge of data modelling concepts and database design
Strong analytical skills with the ability to translate business requirements into technical solutions and to evaluate change impact and effectively address challenges
Good communication, presentation skills and interpersonal skills, with the ability to influence and engage stakeholders at all levels
Experience in change management principles, methodologies and tools
Ability to work independently and in a team environment
Ability to handle ambiguity and high work pressure
Profile description
The Master Planning Office Demand Management Team oversees the coordination and governance of demand management across the Synapxe and Healthcare Entities, ensuring alignment with corporate and stakeholder requirements.
The Team is focused on streamlining governance and processes across budgeting and conversion to establish a consistent and reliable source of truth.
This includes identifying metrics for management reporting and collaborating closely with management and stakeholders to foster sustainable operations and strengthen partnership engagements.
This role will support 2 key areas:
Dashboarding and Reporting (Profile)
The candidate will be responsible for developing and maintaining Business Intelligence dashboards, reports, and analytics to provide insights and drive business decisions.
This role requires a strong understanding of Service Now, data visualization tools, and BI concepts.
Demand Management (Profile)
The candidate will work in a team to align business and IT strategies to develop and implement strategies to achieve organisational objectives and goals.
The candidate will also support the portfolio management process to achieve a multi-year view of the demand and supply plan over time in order to smoothen the delivery and operations work, as well as to develop competency and capability build-up within Synapxe.
This role requires a keen analytical acumen, strong project management and change management skills, and ability to collaborate with a wide range of stakeholders to drive operational excellence and deliver on project initiatives.
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