The Assistant Manager, Data Management Centre (SSC), supports HR Shared Services by overseeing accurate data processing, maintaining compliance with audit and policy requirements, and ensuring timely delivery of employee-related transactions.
The role leads a team in managing SAP data integrity, partners with internal stakeholders, and drives workflow improvements to enhance service quality and operational efficiency.
Motivate and guide a team of officers to meet Service Level Agreements (SLAs) with Business Partners and deliver reliable HR data services.
Ensure accurate, timely input of employee and company data in SAP, aligned with audit, compliance, and confidentiality requirements.
Work closely with Payroll, Business Units, GHR, and IS teams to support pay runs, address queries, and implement policy or system changes.
Identify gaps, conduct root‑cause analysis, streamline procedures, implement enhancements, and update SOPs and training materials.
Handle employee data requests, prepare reports, respond to audit queries, and ensure data integrity for internal and external stakeholders.
Bachelor’s degree in business, Information Systems, or a related discipline — or a Diploma with 1–2 years of relevant experience, preferably in a Shared Services environment.
Hands‑on experience with SAP or an equivalent HR Information System is an advantage.
Good oral and written communication skills, with the ability to interact professionally with stakeholders.
A thorough understanding of HR practices, policies, and procedures.
Detail‑oriented, discreet with sensitive data, and able to work both independently and in a team‑based setting.