Assistant Manager

Job description

OverviewCompany DescriptionStep into a role where your growth is just the beginning.
At The Sebel Auckland Viaduct Harbour and The Sebel Quay West Auckland, your potential is more than just a possibility - it's a promise.
Whether you're looking to sharpen your skills, take the next step in leadership, or explore new paths within hospitality, this is a place where ambition is supported and talent is nurtured.
With hands-on training, guidance from experienced colleagues, and the backing of a global hospitality network, your next opportunity is now within reach.
Nestled in the heart of Auckland's vibrant waterfront and CBD, our two premium hotels offer stylish apartment-style living with premium comfort and personalised service.
Surrounded by the city's best dining, entertainment, and cultural experiences, our two boutique hotels are a destination in themselves - offering unforgettable stays for leisure and business travellers alike.
As part of the Accor network, we pride ourselves on delivering heartfelt hospitality, celebrating diversity, and growing our people.
With two unique properties under your care, this is your chance to lead in a dynamic environment where no two days are the same.Job DescriptionAn incredible opportunity has arisen for a passionate hospitality leader to join our team as Assistant Manager across two of Auckland's premium hotels: The Sebel Viaduct Harbour and The Sebel Quay West.
Set in the heart of the city's waterfront and CBD, these stylish apartment-style hotels are known for delivering warm, personalised service and exceptional guest experiences.In this hands-on leadership role, you'll support the Front Office Manager in overseeing day-to-day operations, ensuring that every guest journey is seamless, every interaction is genuine, and every team member is empowered to excel.
You'll be an approachable and knowledgeable presence across both properties, leading by example, stepping in where needed, and maintaining a strong focus on operational excellence and guest satisfaction.Key ResponsibilitiesSupport the Front Office Manager in leading the day-to-day operation of Front Office across both hotelsEnsure all guests, especially VIPs and loyalty members, receive attentive, individualised service that reflects Accor's standards of hospitalitySupervise guest arrivals and departures, maintaining efficient check-in/check-out procedures and ensuring accurate room allocationsLead from the front as Manager on Duty, acting as a key decision-maker and problem solver when senior leadership is unavailableTrain, coach, and mentor team members to grow their confidence, skillset, and service deliveryUtilise the property management system (Opera) to ensure accurate operations and generate reliable reportingCommunicate clearly and consistently with team members regarding updates to policies, procedures, rates, and hotel servicesMaintain strict control over financial processes, including cash handling, billing, guest confidentiality, and audit complianceLiaise with departments including Housekeeping and Food & Beverage to ensure a cohesive and high-functioning operationAssist where needed in operational duties across departments, including night audit, housekeeping coordination, or food and beverage service during peak periodsAssist in the preparation of department planning tasks, including preparation of monthly reports, ordering, rostering and performance reviewsQualificationsExperience in a supervisory or Duty Manager role within hospitality or a customer-focused environmentImpeccable grooming and professional personal presentationExcellent verbal communication skills with a strong understanding of luxury guest expectationsGenuine passion for high-end hospitality and an exceptional eye for detailDemonstrated leadership capabilities, with a proactive, hands-on approach to team managementCommitment to delivering memorable guest experiences while fostering a positive and collaborative team cultureStrong problem-solving skills and the ability to remain composed and effective under pressureProficient in hotel property management systems preferred (e.g., Opera or similar)Flexibility to work a rotating roster, including weekends, evenings, and public holidaysCurrent LCQ and General Manager's Certificate preferred; assistance to obtain these qualifications will be provided if requiredAdditional InformationWhy work for The Sebel Auckland Viaduct Harbour & The Sebel Quay West Auckland?
Staff meal allowance for every shiftUniforms washed and launderedIncredible Accor staff Heartist benefits – including discounted food and beverage and accommodation worldwideCompetitive pay and industry benefitsOvertime rates apply after 40 hours workedLearning & development opportunities through the Accor Academy – Earn while you Learn!
Access to Employee Assistance Program (EAP) and wellbeing supportBe part of a globally respected hospitality brand with career growth opportunitiesReady to step up and make your mark in Auckland's premium waterfront hotels?
Apply today with your CV and cover letter today for immediate consideration!
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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