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Urgent! Assistant Front Office Manager Job Opening In Queenstown – Now Hiring Accor Hotels
Company Description
Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant.
Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!
Job Description
About the Role We are seeking a passionate and experienced Assistant Front Office Manager to join our leadership team at Novotel Queenstown.
This pivotal position supports the Front Office Manager in overseeing the daily operations of the Front Office, ensuring that our guests receive exceptional service, and that team performance, profitability, and brand standards are consistently achieved.
Responsibilities
Assist in managing the day-to-day operations of the Front Office, Concierge, and Night Audit teams to ensure smooth and efficient service delivery.
Supervise, roster, and train staff to maintain high performance, engagement, and service standards.
Plan, coordinate, and monitor hotel services to ensure consistent delivery of brand standards across guest interactions, check-in/check-out, and guest communications.
Handle and resolve guest feedback and service issues, maintaining professionalism and commitment to guest satisfaction.
Control budgets and manage costs, ensuring adherence to departmental targets for revenue, labour, and operational expenses.
Support the Front Office Manager with strategic planning, forecasting, and continuous improvement initiatives.
Flexibility to work various shifts, including evenings, weekends, and public holidays
Qualifications
At least 3 years experience in a managerial or supervisor role within hotel operations or hospitality management (e.g., Front Office, Reservations, or Rooms Division).
Proficiency in hotel management software preferred (Eg: Opera Cloud)and MS Office is advantageous.
Excellent communication, organizational, and problem-solving skills.
Proven ability to handle challenging situations with professionalism and composure.
Proven leadership and people management skills, with the ability to motivate, train, and develop a diverse team.
Additional Information
Why work for Novotel, Queenstown?
Staff meals provided while on shift
Uniforms, washed and laundered daily.
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Accor refer-a-friend bonus
Accor Parental Leave Scheme
Accor Employee Assistance Program
Place of Employment will be Novotel Queenstown Lakeside
Full Time 40 hours
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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Unlock Your Assistant Front Potential: Insight & Career Growth Guide
Real-time Assistant Front Jobs Trends in Queenstown, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Front in Queenstown, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5721 jobs in New Zealand and 454 jobs in Queenstown. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Front roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Accor Hotels is currently hiring and seeking a Assistant Front Office Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Front Office Manager Jobs Queenstown.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Accor Hotels adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Front Office Manager Jobs New Zealand varies, but the pay scale is rated "Standard" in Queenstown. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Front Office Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Assistant Front Office Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Assistant Front Office Manager interview at Accor Hotels, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Accor Hotels's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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