Urgent! Assistant Chief Concierge Job Opening In Auckland – Now Hiring Hilton
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight.
From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.
In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member.
Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The **Assistant Chief Concierge** plays a key leadership role within the Front of House team, managing the Concierge operations while providing hands-on support and coverage to the Front Desk as needed.
This hybrid position ensures seamless guest experiences from arrival to departure by delivering exceptional service, anticipating guest needs, and maintaining close collaboration between the Concierge and Front Desk teams.
**What will I be doing?**
As the Assistant Chief Concierge, you will be responsible for performing the following tasks to the highest standards:
**Concierge Operations**
• Oversee all Concierge and transportation functions to ensure smooth, efficient, and guest-focused service.
• Develop, communicate, and ensure adherence to all luggage handling procedures.
• Supervise and guide the Concierge team, ensuring Hilton and hotel policies are consistently followed..
• Coordinate and monitor timely delivery and collection of guest luggage.
• Ensure proper reception and farewell of VIP guests and Hilton Honors members at both the hotel and airport.
• Maintain in-depth knowledge of local attractions, events, and services to offer tailored recommendations and experiences.
• Ensure all Concierge team members maintain professional grooming and presentation standards.
• Identify and recommend service enhancements, cost efficiencies, and revenue opportunities.
**Front Desk Support**
• Provide support to the Front Desk team during peak periods, large group arrivals/departures, or in the absence of key personnel.
• Handle guest check-ins, check-outs, and billing in accordance with Hilton brand standards.
• Assist with resolving guest concerns promptly and professionally.
• Liaise with other departments to ensure smooth communication and operational efficiency.
• Maintain a consistent presence in the lobby to engage with guests and support both Concierge and Front Desk functions.
**Leadership & Administration**
• Set and monitor team goals in alignment with departmental and hotel objectives.
• Ensure all reporting and service deadlines are met.
• Promote a culture of teamwork, service excellence, and accountability.
• Adhere to hotel safety, security, and emergency policies and procedures.
• Perform other reasonable duties as assigned by management.
**What are we looking for?**
An Assistant Chief Concierge serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviour’s, skills, and values that follow:
• Secondary School education and above.
• At least 3 years of experience in a supervisory level in Concierge and Front Desk operation.
• Fluent in English and a second language to meet business needs.
• Appreciate Hilton’s culture.
• Good character and ethics.
• Strictly obey the relevant laws and regulations, internal policies and implementations.
•Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.
• Have a strong sense of responsibility and learning ability.
• Hotel management experience preferred but not required.
• Member of the Golden Key Association preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Assistant Chief Concierge_
**Location:** _null_
**Requisition ID:** _HOT0C1ZC_
**EOE/AA/Disabled/Veterans**
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Assistant Chief Potential: Insight & Career Growth Guide
Real-time Assistant Chief Jobs Trends in Auckland, New Zealand (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Chief in Auckland, New Zealand using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4733 jobs in New Zealand and 987 jobs in Auckland. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Chief roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hilton is currently hiring and seeking a Assistant Chief Concierge to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Chief Concierge Jobs Auckland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hilton adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Chief Concierge Jobs New Zealand varies, but the pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Chief Concierge typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Assistant Chief Concierge, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Assistant Chief Concierge interview at Hilton, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hilton's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Assistant Chief Concierge is easy with New Zealand Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!
