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Urgent! Adjudication Administrator Job Opening In Auckland – Now Hiring Auckland Transport

Adjudication Administrator



Job description

Auckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love.

Be part of Auckland's exciting future and development.

From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.

Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.

Transport has the potential to shape our city for the better - from the streets we live, work and spend time on, to the trains, bus services, cycle and walkways we use every day.


Te Whiwhinga mahi | The opportunity 


As an Adjudication Administrator you will provide an efficient range of case management and administrative services to support the Adjudication Team.


Utilising your excellent customer service and relationship management skills you will professionally respond and resolve customer queries and build relationships with both internal and external stakeholders to maximise the team's delivery of services.


You will:


  • Monitor and manage service levels for activities and processes initiated through the customer communication channels; SharePoint, CRM and email workflows for the team
  • Manage sensitive and important issues ensuring escalation to relevant personnel as necessary
  • Coordinate and produce ad hoc reports as required
  • Identify and recommend opportunities for process and system improvements in order to improve operational performance and better meet the needs of customers

  • Nā tāu rourou | What will you bring?


    Ideally you will have a minimum 3 years' experience in the provision of administration and support, preferably in a customer service environment.

    You will be proficient in the use of Microsoft Office applications, with experience using databases and management systems, SAP SharePoint and CRM.


    You'll have:


  • Sound written and oral communication skills
  • Be highly organised, with the ability to plan and priorities work
  • Have great accuracy and attention to detail
  • Experience in the coordination and production of ad hoc reports

  • Ko mātou tēnei | Our Organisation


    At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences.

    Our values are more than just words - they are integral to everything we do.

    Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.


     In addition, we also offer: 


  • Investment in your professional development and training
  • 25% discount on public transport services across Auckland 
  • Opportunity for greater leadership and accountability 
  • Paid parental and partner leave 
  • Study assistance
  • Health and Wellbeing benefits
  • Professional memberships
  • AT Connect groups such as Mana ka Māori, Women@AT, and many more!

  • Tono mai ināianei! |


    Required Skill Profession

    Other Management Occupations



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