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Urgent! Data Support Analyst Position in Auckland - TEKsystems

Data Support Analyst



Job description

Job Summary


Job Title: Data Support Analyst (Level 2)
Location: Auckland NZ
Role Type: Contract (3 Month)

About the Role:
In this role you will be responsible for providing application, and general help desk support to ensure the smooth operation of applications and real estate related data.

This is a contract role where you will leverage tools such as Jira and Zendesk to handle customer inquiries troubleshoot issues and escalate tickets when necessary.

Key Responsibilities:

- Provide Level 2 support for data-related and application issues
- Act as the point of contact for escalated help desk tickets from Level 1 support
- Use Jira and Zendesk to track manage and resolve support requests efficiently
- Troubleshoot and diagnose issues related to applications and data quality
- Work with internal and external teams to resolve technical issues
- Identify recurring issues and suggest potential fixes or process improvements
- Create and maintain documentation for support processes and solutions
- Assist in the testing of system updates and patches to ensure smooth implementation
- Support end users in understanding and navigating software systems related to real estate services

Key Skills and Experience:

- 2 plus years of experience in a Level 2 support role
- Strong knowledge of help desk tools such as Jira and Zendesk
- Previous experience in application support troubleshooting and issue resolution
- Experience with data-related issues and application workflows
- Excellent communication skills with the ability to convey technical information to
non-technical users
- Strong organizational and time-management skills
- Ability to work in a fast-paced customer-focused environment

Preferred Qualifications:

- Experience in the real estate industry or similar exposure to property evaluation.

If interested, please apply - alternatively, email liam.drake@teksystems.com for any questions.



Required Skill Profession

Information And Record Clerks



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